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FAQ?

What Currency are your Prices in?
All prices are in Canadian funds, and include Brokerage and Duties.
How do I upload art?
1. After placing an order and click the “upload file” link on the order checkout page. (Art File(s) will be attached with your order.)
2. If you come back later and upload file(s) for your order(s), go to Graphics link under your My Account page on top right, and click “Upload” link next to your order under the “Graphic need art work” list.
What art file formats do you accept?
.PDF, .EPS, .TIFF, Adobe Illustrator and Adobe Photoshop
What resolution does my art need to be at?
125 DPI
What colour mode do you print in?
CMYK
What does approving my graphic proof mean?
Approving your proof confirms you are aware of your image quality of the file(s) you have provided.
Where can I find graphic templates, set-up instructions?
Click on the Templates and instruction tabs located on the product page.
What will my graphic design charge be if I request service?
Graphic design charge is $110/hour with a minimum of 30 minutes. Most graphic design jobs take anywhere from 1 to 3 hours. A graphic artist will consult with you first to understand what you want, after which you will receive an estimate of charges before design time begins.
How do I order a PMS colour match?
Click PMS Colour Match and from the drop down menu, choose 1, 2, 3, or 4 colours to match. In your ORDER NOTES, please provide PMS #(s) so we can match to your colour specification.

How long will my order take to Produce?

Once you have approved your artwork, we will scheduled the order into production. We usually ship with in 5 days from approved art.

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