In order to provide our services to you, it is sometimes necessary for us to collect or process information about you. We obtain this information in the following ways:
- You provide it to us (when placing an order, creating a EngageExhibits account, etc.)
- We collect it automatically (IP addresses, browser information, etc.)
- We receive it from 3rd parties (through services such as Google Analytics)
WHAT IS PERSONALLY IDENTIFIABLE INFORMATION?
“Personally identifiable information” is any data that can be used to identify, communicate with, or locate a specific individual. This includes information like your name, e-mail address, phone number, postal address, etc.
Other information, such as your IP address, device information, and browser type, does not directly reveal your identity; therefore, it is considered “non-personally identifiable.”
DATA WE COLLECT
Anonymous analytics data, like IP addresses, browser types, device identifiers (like whether you’re browsing our site from a mobile phone), referring websites, dates and times of your visit(s), etc.
Personally identifiable information, such as your first and last names, your e-mail address, your billing and shipping addresses, your phone number, and/or your EngageExhibits.com account password. If you do not place an order, complete a web form, or create a EngageExhibits.com account, we will not collect this type of data from you.
Note: Where your personal information is concerned, EngageExhibits operates using “data minimization” principles – in essence, we will only ask you for the minimum amount of information needed to provide our services efficiently.
HOW WE USE YOUR INFORMATION
We use personally identifiable information for the purposes of providing content (e.g. training programs, white papers) or providing services (e.g. fulfilling your orders). We also use feedback that you provide to our Client Relations team or on third-party review sites to improve the quality of our services or to resolve product/technical issues.
We use non-personally identifiable information, such as cookies, to understand how you’re using our website and how we can improve the quality of your online experience with us. Cookies are small text files that are placed in your browser’s or device’s memory when you visit a website, relaying information like which pages you’ve viewed, which links you’ve clicked, and how much time you’ve spent on our site. You may customize your cookie preferences in your web browser.
Note: While cookies do NOT collect personally identifiable information, if you have previously provided this type of information to us, the cookies may be linked to that data.
Occasionally, we may send promotional e-mails, which contain content that we feel may be of interest to you. All promotional e-mails allow you to opt out of future mailings by clicking on the “unsubscribe” link found in those e-mails. You may not opt out of transaction- or service-related communications (e.g. notifications pertaining to an existing order, recall announcements, account verification, etc.).
HOW WE MAY SHARE YOUR INFORMATION
We may share your personal data with authorized EngageExhibits agents and contractors, who assist us with support services like:
- Client relationship management
- E-mail services
- Order delivery
- Web hosting and storage
Finally, we may share your information with government agencies or third parties in these situations: (1) when required by law, (2) to prevent fraudulent or unauthorized transactions, or (3) to investigate criminal activity or fraud which has already been committed. Information is not provided to these organizations for marketing purposes.
HOW WE PROTECT YOUR DATA
We are fully committed to using your personal information appropriately and keeping it secure. Only authorized EngageExhibits employees, agents, and contractors (as noted above) have access to your personal data. Additionally, we take the following measures to protect your information:
- Performing regular security scans
- Restricting access to our in-house data servers
- Requesting a unique password before granting you access to your account
- Securing our website with SSL/TLS protocols and encrypting your data during its transfer and storage
Should a security breach occur, we will investigate it and alert any affected users.
ACCESS TO YOUR INFORMATION
Users who reside in certain countries may have the right to:
- Confirm whether we are holding any of your personal data
- Request a copy of whatever information we are holding/processing
- Correct inaccuracies related to your personal data
- Request that we restrict access to or delete your information
- Object to our use of your personal data
Note: If you make a request for personal information that infringes on another user’s rights, we may not be able to comply with your request.